Shipping & Returns
In this FAQ we address questions such as which shipping carrier(s) we prefer and how to properly pack your headlamps to avoid damage in transit.
How should I ship my headlights?
- If you placed an order with us and did not receive an agreement form (which includes all the important shipping information), please email us. This form outlines exactly how to ship your headlights out to protect them while they are in transit.
If you are inexperienced with shipping, please stop by your local UPS or FedEx Kinkos store, they will properly package your headlamps so they will be safe in transit. If you are packing yourself, please use bubble wrap and packing peanuts inside the box. Remove any tabs that are removable, but do not remove any bulbs, wiring harnesses, or ballasts. Make sure the headlamps so do move around in the box by adding additional packing peanuts. We are not responsible for any damages that occur in shipping. We use the same packing materials that the customer uses, if you want your lamps to arrive in one piece, be sure to use all the appropriate materials to protect them! Before closing the box, please print out a paper with the following information: service request, contact info, and any other special instructions.
You are responsible for any shipping or import fees to and from our location as a customer. Final invoice will be mailed out via email which includes a shipping cost to return the lights to you.
What is your return policy?
What is our return policy?
Please be advised that any free shipping promotions used on the original order will be forfeited if the order is returned and the original shipping costs (paid or unpaid) will also be deducted from the refundable amount. We are not responsible for return postage unless the return is required due to our mistake, in which case we will send a pre-paid shipping label.
Any and all custom built headlights/tail lights are not eligible for returns/refunds. Each build is unique to that customer and their specified build requests.
Due to the nature of our products, Wise Detailz does not accept returns on un-sealed HID bulbs or any items in our Closeouts section. Our standard restocking fee structure is outlined below. Please refer to our exchange and refund policies immediately below for important timelines.
Tier 1: Perfect condition. (Unopened & like-new) = 90% refund or 100% store credit.
Tier 2: Re-conditionable. (Packaging opened or damaged) = 80% refund or 90% store credit.
Tier 3: Inability to restock. (Product & packaging both damaged) = 70% refund or 80% store credit.
What is our exchange policy?
Parts may be exchanged if they are in like-new condition with their original unopened packaging for credit towards anything else in-stock. Please note: no products from our "Closeouts" section can be exchanged. Exchanges must be made within 60 days of the original purchase date. For example, you ordered projector "X" but changed your mind and now want to use projector "Y". If your returned part(s) cannot be restocked as "new" we reserve to right to deny the exchange or apply only a partial credit towards your new items (no more than 20% reduction in value.) If you need to make a rushed exchange, you can order the new part first and then return the original for a refund without being subject to any restocking fees on the “exchanged” item.
What is our refund policy?
If you return an item for a refund, it must first meet the criteria stated in our above returns policy. All returns must be received at Wise Detailz within 45 days from their original purchase date. All refunds must be issued back to the original payment source. After 45 days from the original purchase date but within 90 days, we can submit refunds only by store credit or check. After 90 days, we can only provide refunds as store credit. If an order is placed using store credit; and that order requires a refund, the store credit will be re-applied to your account. This policy shall apply to any product purchases or deposits.
Any and all custom built headlights/tail lights are not eligible for returns/refunds. Each build is unique to that customer and their specified build requests. If there is an issue with your order, you are required to allow us to correct that issue before filing a chargeback or similar dispute.
How are shipping costs handled on returns/exchanges?
The customer is responsible for shipping costs to and from our shop. However, if the exchange is necessary because of our mistake, we will cover all shipping charges involved. Free shipping coupons are not valid on any exchange. If you used a free shipping promotion on your original order and returned that order for a refund or exchange; that promotion is then forfeited and the actual shipping costs will be deducted from the refund/store credit granted.
Do you ship internationally?
- Yes of course! We ship our products and services all around the globe. We ship via US Postal Service and UPS depending on your preference. Our system is not setup to provide a flat-rate cost for international shipping fee's, please understand that we will follow up and ask for your choice in type of shipment and review the costs before processing the order.
What shipping methods are available?
- We mainly ship via USPS Priority Mail, which takes 2-3 days to any destination in the US. Sometimes we will ship via UPS as well. If you are interested in quicker shipping, or have a specific request, please do not hesitate to contact us. You are responsible for any shipping or import fees to and from our location as a customer. Final invoice will be mailed out via email which includes a shipping cost to return the lights to you.